Refund, Cancellation & Guest Policies

At S47 Lounge, we want every guest to enjoy their visit. Please review the following policies before making a reservation or purchase.

1. All Sales Are Final

Food and beverages that have been consumed, and services that have been provided, including hookah and special experiences, are non-refundable, except as required by applicable law.

If something does not meet your expectations, please notify your server or a manager promptly so we have an opportunity to address it.

2. Cancellations & Reservations

Reservations may be canceled without penalty at least 24 hours before the scheduled reservation time.

Cancellations made less than 24 hours in advance and no-shows are subject to the cancellation fee or deposit forfeiture disclosed and accepted at the time of booking. Any full-charge cancellation policy applies only where expressly stated and accepted when the reservation is made.

Special events and group bookings may have separate cancellation terms, which will be provided before confirmation.

3. Refunds & Payment Errors

Verified duplicate charges and payment processing errors will be corrected. Any approved refund will be returned to the original payment method, with processing times determined by the payment provider.

Dissatisfaction reported after food or beverages have been consumed or services completed does not ordinarily qualify for a refund. This policy does not limit any refund or remedy required by law.

4. Concerns & Billing Disputes

Please bring any service or billing concerns to management’s attention before leaving whenever possible, so we can review and address them promptly.

We may provide receipts, order records, payment authorizations, and other relevant documentation to respond to a payment dispute. Nothing in this policy restricts a guest’s right to dispute a charge or exercise other rights under applicable law.

5. Security & Transaction Verification

For security and transaction verification, S47 Lounge may use surveillance footage, signed receipts, and digital payment authorizations, subject to applicable law and our privacy policy.

6. Personal Belongings & Lost Items

Guests are responsible for keeping their personal belongings secure. To the extent permitted by law, S47 Lounge is not responsible for personal items lost, stolen, damaged, or left unattended on the premises.

If you believe you have left an item behind, please contact our team as soon as possible. We will check for any items turned in, but cannot guarantee recovery. This policy does not exclude liability that cannot legally be excluded.

7. Admission & Guest Conduct

S47 Lounge reserves the right to refuse admission or service, or ask a guest to leave, for lawful reasons, including threatening or disruptive behavior, harassment, excessive intoxication, safety concerns, or failure to follow reasonable house rules.

Admission is subject to capacity limits and applicable age requirements. All admission and service decisions will be made in accordance with applicable nondiscrimination and accessibility laws.

8. Application of These Policies

These policies apply to reservations, purchases, and visits at S47 Lounge, subject to applicable law. Any cancellation fees, deposits, or special booking conditions will be disclosed before a reservation is confirmed.