Refund & Cancellation Policy

At S47 Lounge, we are committed to providing our guests with excellent service and an unforgettable experience. To maintain fairness and transparency, please review our policies below:

1. All Sales Are Final

  • Once food, drinks, or services (such as hookah or special experiences) have been ordered and consumed, the transaction is considered final and non-refundable.

2. Cancellations & Reservations

  • Reservations may be canceled up to 24 hours in advance without penalty.

  • Same-day cancellations or no-shows will be charged in full and are non-refundable.

3. Refunds

  • Refunds will only be issued in cases of:

    • Duplicate transactions made in error.

    • Technical/payment processing issues verified by our team.

  • No refunds will be given for dissatisfaction with food, beverages, or services once consumed.

4. Disputes

  • Guests are encouraged to address any issues with our management team before leaving the premises, so that we may resolve them immediately.

  • Credit card disputes filed after a completed visit are taken seriously and may be subject to legal action if found to be fraudulent.

5. Security & Verification

  • For your protection and ours, we may use security cameras, signed receipts, and digital authorizations to verify all transactions.

By completing a purchase at S47 Lounge, you agree to this Refund & Cancellation Policy.

Privacy policy, text messaging originator opt-in data

At S47 Lounge, we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, and safeguard the data you provide to us when you opt in to our text messaging services.

By providing your phone number, you agree to receive recurring automated promotional and personalized text messages from s47 Lounge at the phone number provided. Consent is not a condition of purchase.

  • Message Frequency: Message frequency may vary based on your engagement.

  • Message & Data Rates: Standard message and data rates may apply. Check with your mobile carrier for details.

  • Opt-Out Instructions: You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email/phone].

  • Privacy: Your information will be handled in accordance with our Privacy Policy.

By signing up, you confirm you are the owner of the phone number provided and that you are over 18 years old or have the permission of a parent or guardian.

1. Data Collection

We only collect the minimum information necessary for our text messaging services, such as your phone number and any explicit consent you provide.

2. Consent-Based Communication

By opting in to receive text messages, you provide your consent for S47 Lounge to send you updates, promotions, and announcements.

3. No Sharing with Third Parties

Your opt-in data and consent will never be shared, sold, or transferred to any third parties. This includes advertisers, marketing companies, or other external entities.

4. Data Security

We implement strict security measures to protect your personal information, including encryption and access controls, ensuring that your data is safe from unauthorized access.

5. Limited Use of Data

Your information will only be used for the purposes for which you provided consent, such as receiving text messages about promotions, events, and updates related to S47 Lounge.

6. Transparency and Accountability

We are transparent about our data practices. If you have any questions or concerns about how your data is being used, you can contact us at any time.

7. Opt-Out Option

You have the right to stop receiving messages from us at any time by replying “STOP” to any text message. Once you opt out, your data will be removed from our messaging system.

8. Retention of Data

We only retain your opt-in data for as long as necessary to provide our services or comply with legal requirements. Once you opt out, we delete your data from our records.

9. Compliance with Laws

S47 Lounge complies with all applicable data protection and privacy laws, including the TCPA (Telephone Consumer Protection Act) and other regulations governing text messaging practices.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website and, when necessary, communicated directly to you.